Billing
Billing
Payment cards
After choosing the payment period, you need to add a card to pay for the subscription. To do this, click the Add card button.
You can add as many cards to your account as you like. If you have 2 or more cards on file, you can set one of them as the default card, and also delete any card. To do this, just click the corresponding icon on the card.
Subscription
There are two billing periods available - monthly and annual.
- Monthly - will charge your card once a month.
- Annual - will charge your card once a year.
By default, there are 2 channels and included in a 7 days trial that does not require any payment card.
After linking a payment card to your account, you will be able to change the subscription - add or remove channels and storege units, change billing period.
By default, all your statistics data is stored in the cloud rolling for 3 months, after which it is permanently deleted. If you are interested in storing your data for a longer period of time, you can add extra storage units to the subscription. Notice that after adding storage units you need to activate them for the corresponding channels in the Locations section.
Channel
A channel is a single video stream from a camera that is used for analytics.
One physical camera can have multiple streams (for example, different resolutions or frame rates), and you can add each stream as a separate channel. This allows you to use different channels for different types of analytics — for example, face analytics on a high-resolution stream and vehicle recognition on another stream — by applying the corresponding analytics profile to each channel.
Cancel subscription
To cancel your subscription, you need to disable all channels in your account and then set the number of channels in billing to zero.
- Go to Locations and open each location page.
- Disable all channels in every location.
- Go to the Billing page and set the number of channels to 0.
After that, the subscription will be canceled and no further charges will be applied.